Refund Policy – Freelancer Sphere

At Freelancer Sphere, we are committed to providing a secure and transparent freelancing platform for both employers and freelancers. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and how disputes are handled.

1. General Refund Eligibility

Refunds may be granted under specific conditions when:

  • The freelancer fails to deliver the agreed work.
  • The work delivered does not meet the clearly stated project or service requirements.
  • The employer cancels the order before the freelancer starts working.
  • There is a mutual agreement between the freelancer and employer to cancel the project or order.

Refunds are not issued simply because of a change of mind or after the work has been approved and marked as complete.

2. Refund for Orders (Service-Based)

For services purchased directly through a freelancer’s profile:

  • If the freelancer does not respond or deliver the order within the committed timeframe, the employer may request a cancellation and full refund.
  • If the delivered work is unsatisfactory, the employer must first request a revision before initiating a refund request.
  • If revisions are still unsatisfactory or not delivered, a refund may be approved after dispute resolution.

Refund requests for completed and approved orders will not be accepted unless there is clear evidence of fraud, plagiarism, or incomplete delivery.

3. Refund for Projects (Custom Offers)

For projects posted and awarded through the Projects section:

  • Funds are held in escrow and can be refunded if the freelancer has not started or delivered the work.
  • Employers can cancel the project before work begins to receive a full refund.
  • Once the freelancer has submitted partial or full work, refunds will be subject to review and the outcome of any dispute process.

4. How to Request a Refund

To request a refund:

  1. Go to your dashboard and open the relevant order or project.
  2. Use the “Dispute” or “Request Refund” option.
  3. Provide a clear reason and any supporting documentation (e.g., messages, files).
  4. Wait for a response from the freelancer and/or platform moderation team.

Our support team will assess each case individually and issue refunds where appropriate.

5. Refund Processing

Approved refunds will be credited back to the original payment method or to your platform wallet, depending on the transaction method used.

Processing time is 15 days. However, we will try to make it happen as soon as possible:

  • Wallet refunds: 1–2 business days
  • UPI/Bank Transfer: 3–5 business days
  • PayPal: Up to 7 business days

Delays may occur due to bank or payment gateway processing times.

6. Disputes and Final Decisions

If a refund request is contested by the freelancer, the case will be handled through our internal dispute resolution system. The moderation team will review all communication, files, and delivery timelines.

All decisions made by the platform’s dispute resolution team will be considered final.

7. Abuse of Refund Policy

We reserve the right to deny refund requests from users found to be abusing the system. This includes:

  • Repeated false claims
  • Attempting to avoid payment after receiving work
  • Harassment or misuse of the dispute system

Such accounts may be suspended or permanently banned.

8. Contact Support

For any refund-related questions or assistance, please contact our support team:

Email: support@freelancersphere.com
Support Hours: Monday to Friday, 10 AM to 6 PM IST

Please include your order ID or project reference number for faster resolution.