Help Centre – Freelancer Sphere

Welcome to the Freelancer Sphere Help Centre. Whether you’re a freelancer looking to grow your freelance career or an employer searching for trusted professionals, this page is here to guide you, answer your questions, and offer support whenever needed.

Below you’ll find useful resources and ways to get help.

1. Getting Started

New to Freelancer Sphere? Here’s how to begin:

  • Create an account as a Freelancer or Employer.
  • Set up your profile and verify your email.
  • Freelancers can create services or apply to projects.
  • Employers can post job requirements or directly order services.

For detailed guidance, visit our FAQs or Documentation page.

2. Account Help

Common Account-Related Topics:

  • Trouble logging in
  • Email verification not received
  • Password reset issues
  • Account profile updates
  • Switching user roles

Still stuck? Reach out to our team at support@freelancersphere.com or use the contact form on our Contact Page.

3. For Freelancers

Need help offering your services?

  • How to create a service (gig)
  • How to respond to a project
  • Delivering work and submitting files
  • Withdrawing earnings
  • Understanding platform fees

We recommend checking our Freelancer FAQs or reaching out to support if your issue is not addressed.

4. For Employers

Need help hiring or managing projects?

  • How to post a project
  • Finding the right freelancer
  • Ordering services directly
  • Managing project delivery and communication
  • Handling revisions or cancellations

Visit our Employer FAQs section or contact us for personalized assistance.

5. Payments and Withdrawals

Secure and seamless transactions:

  • Payment methods supported: UPI, Bank Transfer, PayPal (as available)
  • Minimum withdrawal limits
  • How escrow works
  • Requesting refunds
  • Payment status or delay inquiries

If your payment has failed or is pending, please contact us with the transaction details for resolution.

6. Orders, Disputes & Reviews

Managing your work and communication:

  • What to do if delivery is late
  • How to request a revision
  • How to raise a dispute
  • Leaving reviews and ratings
  • Dispute resolution process

Our support team can step in to mediate disputes fairly if needed.

7. Platform Policies

Key policies that govern our platform:

  • Terms of Service
  • Privacy Policy
  • Refund Policy
  • Service Fee Policy
  • Community Guidelines

Please review all policy documents before placing or accepting an order. Violation of terms may lead to account suspension or termination.

8. Technical Support

Experiencing technical issues?

  • Website not loading properly
  • Issues with uploading files or images
  • Order or dashboard not updating
  • Errors while submitting forms

We recommend:

  • Clearing your browser cache
  • Trying a different browser
  • Checking your internet connection

Still having issues? Contact us with a full description and, if possible, a screenshot of the issue.

9. Contact Support

If you’ve searched the FAQs and documentation but still need help, here’s how to contact us:

Please include as much detail as possible in your message so we can help you faster.

10. Feedback & Suggestions

We are always looking to improve Freelancer Sphere. If you have feedback, suggestions, or feature requests, we’d love to hear from you.

Please write to: admin@freelancersphere.com

Thank you for being a part of Freelancer Sphere. We’re committed to building a secure, transparent, and empowering freelance ecosystem for all.