Frequently Asked Questions (FAQs) – Freelancer Sphere

Welcome to the Freelancer Sphere FAQ section. Below you’ll find answers to the most common questions from both freelancers and employers to help you navigate the platform with ease.

General Questions

  1. What is Freelancer Sphere?
    Freelancer Sphere is an online freelance marketplace where employers can hire skilled professionals and freelancers can offer their services or apply to project listings.
  2. Who can use Freelancer Sphere?
    Anyone can register as a freelancer to offer services or as an employer to post jobs and hire professionals.
  3. Is Freelancer Sphere free to use?
    Yes, registration is free for both freelancers and employers. However, the platform may charge a service fee or commission per transaction.
  4. Can I use the same account as both a freelancer and an employer?
    Currently, you must register as one role. However, you can create a second account using a different email if you want to use both roles.
  5. Is there a mobile app for Freelancer Sphere?
    Currently, the platform is fully responsive and works smoothly on mobile browsers. A mobile app may be introduced in the future.

Account & Registration

  1. How do I sign up on Freelancer Sphere?
    Click on the “Sign Up” button on the top menu. Choose your role (Freelancer or Employer), fill in the required details, and verify your email to activate your account.
  2. I forgot my password. What should I do?
    Click “Forgot Password” on the Sign In page. Enter your email address and follow the instructions to reset your password.
  3. Can I delete or deactivate my account?
    Yes. Please contact our support team at support@freelancersphere.com to request account deletion or deactivation.

Freelancer FAQs

  1. How do I create a service (gig)?
    After signing in, go to your freelancer dashboard, click on “Add New Service,” and complete the required fields including title, description, price, category, and delivery time.
  2. How many services can I create?
    There is no limit on the number of services unless restricted by your membership level or platform policy.
  3. How do I get clients as a freelancer?
    You can get hired by creating well-optimized services, applying to posted projects, and maintaining a professional and complete profile.
  4. How will I know if someone places an order?
    You will receive a notification in your dashboard and via email whenever someone places an order or sends a message.
  5. How do I deliver completed work?
    Go to your dashboard, open the order, and upload the completed files or links through the delivery section.
  6. What if the employer requests a revision?
    You’ll be notified, and you can submit the revised work through the same order thread.
  7. When can I withdraw my earnings?
    Earnings become available after a clearance period (usually 7 to 14 days) once the order is marked as complete. You can then request a withdrawal.
  8. What are the withdrawal methods available?
    Withdrawals are supported via bank transfer, PayPal, or UPI (based on what you’ve configured in your payout settings).
  9. Is there a minimum withdrawal amount?
    Yes. The current minimum withdrawal limit will be displayed in your withdrawal section. It may vary depending on the method used.

Employer FAQs

  1. How do I post a project?
    Sign in as an employer, go to the Projects page, and click “Post a Project.” Fill in the details like project title, description, budget, category, and deadline.
  2. How do I hire a freelancer?
    You can either browse freelancer services and place an order directly or post a project and choose from the proposals you receive.
  3. Can I contact a freelancer before hiring?
    Yes. You can use the “Contact” button on their profile or gig page to message them directly before placing an order.
  4. How do I pay for services or projects?
    Payments are made at the time of order or after hiring through project proposals. Funds are held in escrow until the project is completed.
  5. Can I cancel an order or project?
    Yes. Orders or projects can be cancelled if there is a valid reason. It is always recommended to communicate first with the freelancer before initiating cancellation.
  6. Will I get a refund if the freelancer does not deliver?
    Yes. If a freelancer fails to deliver work, or delivers substandard results, and the issue is unresolved, you can raise a dispute. If verified, your payment may be refunded as per the platform’s policy.

Orders, Reviews & Disputes

  1. How do I track the status of my order or project?
    You can monitor all active and past orders or projects directly from your dashboard.
  2. What happens after I mark an order as complete?
    The freelancer receives payment, and you are prompted to leave a review based on your experience.
  3. Can I leave a review for a freelancer or employer?
    Yes. Both freelancers and employers can leave reviews after a project or order is completed.
  4. Can reviews be edited or deleted?
    Reviews once submitted cannot be edited. In case of disputes, contact support for any review-related concerns.
  5. What if I have a dispute with another user?
    You can raise a dispute from the order or project page. Include relevant information or attachments to support your case.
  6. Who handles the disputes?
    Our internal moderation team will review all communications, files, and timeline, and provide a fair resolution.

Platform Policies

  1. What is the service fee or commission on the platform?
    Freelancer Sphere deducts a commission from freelancer earnings per order or project. The current rate is mentioned in the pricing/policy section.
  2. Are my payments secure?
    Yes. We use an escrow system. Your payment is only released to the freelancer once you approve the delivery.
  3. Is my personal data protected?
    Yes. We follow strict privacy practices. Your data is stored securely and not shared with third parties without your consent.
  4. What happens if a user violates the platform’s rules?
    Violations may result in warnings, suspension, or permanent account termination, depending on the severity of the breach.
  5. How can I report a user or suspicious activity?
    Please report any suspicious behavior through the Contact page or email us at support@freelancersphere.com.

Technical Help

  1. The website is not loading properly. What should I do?
    Clear your browser cache, try using a different browser, or check your internet connection. If the issue persists, contact support.
  2. I didn’t receive my verification email. What should I do?
    Check your spam or junk folder. If still missing, request a new email or contact support to assist with manual verification.
  3. My payment didn’t go through. What should I do?
    Ensure your payment method is working, and try again. If you’re charged but order isn’t showing, contact support immediately with transaction details.
  4. How do I update my email or password?
    Go to Dashboard → Account Settings → Edit Profile to change your email or password.
  5. Can I change my user role after signing up?
    Currently, roles cannot be switched after account creation. You may need to create a separate account for the other role.
  6. How do I get additional help?
    For anything not covered here, feel free to use the Contact page or email us directly at support@freelancersphere.com. Our team will respond within 24–48 hours during business hours.